root cause analysis

Another popular approach to RCA is to create a cause-and-effect Ishikawa diagram, or fishbone diagram, where the problem is defined in the head of the fishbone shape, and its causes and effects are splayed out behind it. Possible causes are grouped into categories that connect to the spine, providing an overall view of the causes that might have led to the incident.

The main purpose of root cause analysis is to reduce risk to the overall organization.

Root cause analysis (RCA) is a method for understanding the underlying cause of an observed or experienced incident.

Root cause analysis is a process that pairs human deduction with data gathering and reporting tools.

Lead to better in-house communication and collaboration, along with an improved knowledge of the underlying systems.

An RCA identifies all factors that contribute to the problem, connecting events in a meaningful way so that the issue can be properly addressed and prevented from reoccurring